Frequently Asked Questions

What types of events do you cater to?

We provide rentals for a wide range of events, including weddings, corporate functions, parties, social events, festivals, fundraisers, and more. Our inventory is versatile to suit any occasion.

What rental items do you offer?

Our rental inventory includes chairs, tables, throne chairs, decor, artificial trees, and much more. We aim to fulfill all your event needs.

How can I place an order?

You can place an order through our website by submitting a quote request, or over the phone. Our friendly staff will assist you in selecting the right items for your event and processing your order.

Do you offer delivery and setup services?

Yes, we offer delivery, setup, and pickup services for your convenience. Our professional team will ensure that your rental items are delivered on time and set up according to your specifications.

How much are your delivery services?

Minimum Delivery Fee: Our delivery services start at a minimum fee of $75 (up to 25 Miles). This fee covers the basic cost of transporting your rental items to your event location.

Per Mile Rate: If your event is greater than 25 miles, we charge a rate of $3 per mile from our Plano, Texas location to your event venue. This rate is calculated based on the distance traveled to deliver your rental items.

Do you offer a customer pickup and drop-off option?

No, we currently do not offer a customer pickup and drop-off option. This option is coming very soon!

What are your payment terms?

We require a 50% deposit to secure your reservation, with the remaining balance due before or on the day of the event. We accept credit cards and PayPal as payment options.

Is there a minimum order requirement?

At VisualTwist Events, we aim to provide flexibility in our rental services to accommodate various event needs. Here's our minimum order requirement policy:

Customer Pickup and Drop-off (Coming Soon): There is no minimum order requirement for customers who opt for pickup and drop-off services. Stay tuned for updates on this convenient option.

Local Events (Plano Texas up to 25 Miles): For events local to Plano Texas and surrounding cities (up to a 20 mile radius), we have a minimum order requirement of $150.

Distances Greater than 25 Miles up to 50 Miles: For events located at distances greater than 25 miles up to 50 miles from our location, we require a minimum order of $350.

Distances Greater Than 50 Miles up to 100 Miles: For events located at distances greater than 50 miles up to 100 miles from our location, we require a minimum order of $750.

Distances Greater Than 100 Miles up to 300 Miles: Events located at distances greater than 100 miles up to 300 miles from our location require a minimum order of $1500.

Minimum Order Requirements Subject to Change: It's important to be aware that minimum order requirements are subject to change, especially during peak seasons. We strive to update our customers promptly about any changes to these requirements.

We hope this information clarifies our minimum order requirements. If you have any further questions or need assistance, please don't hesitate to reach out to our team. We're here to help make your event rental experience as smooth and convenient as possible.

Do you deliver to my area?

Local Events (Dallas Fort Worth): We are currently servicing DFW and surrounding cities, including Waco, Austin, Houston, San Antonio, and Oklahoma City. Please see our minimum order requirements.

Service Area Limitation: Please note that we do not currently service areas outside of a 300-mile radius from Plano Texas.

Can I make changes to my order after booking?

Yes, you can make changes to your order, such as adding or removing items, up to a certain point before your event. Please contact us as soon as possible to discuss any changes. See our rental agreement policy for more information.

What is your cancellation policy?

While we have a "No Refund" policy, our cancellation policy varies depending on the circumstances and timing of the cancellation. Please refer to our rental agreement policy or contact us directly for details about our cancellation policy.

Do you offer discounts for large orders or repeat customers?

Yes, we offer discounts for large orders and repeat customers. Please inquire about our special pricing options when requesting your quote. Please contact us at [email protected] or call us at 972.640.2498.

What happens if there's an issue with the rental items during my event?

If you encounter any issues with the rental items during your event, please contact us immediately at [email protected] or call us at 972.640.2498. We will do our best to resolve the issue promptly and ensure that your event continues smoothly.

What are your office hours?

Monday Closed

Tuesday 8:00 am - 9:00 pm

Wednesday 4:00 pm - 9:00 pm

Thursday 4:00 pm - 9:00 pm

Friday 8:00 am - 9:00 pm

Saturday 10:00 am - 9:00 pm

Sunday 9:00 am - 1:00 pm

Do you offer deliveries outside of your office hours?

At VisualTwist Events, we understand that events don't always fit within standard office hours. That's why we offer flexible delivery options to accommodate your specific event needs. Here's what you need to know:

Delivery Request Prior to 8:00 am: For events starting early in the morning, we offer “After Hours Support” services for an additional fee of $200 and a minimum order of $500. This ensures that your rental items are delivered promptly and set up in time for your event to begin.

Pickup Requests between 9:00 pm to 11:00 pm: For events that run late into the evening, we offer “After Hours Support” services for a fee of $75 and a minimum order of $300. This option is ideal for events that extend past standard business hours, ensuring a smooth and timely delivery and setup process.

Pickup Request between 11:00 pm to 1:00 am: For events starting this late, we offer “After Hours Support” services for an additional fee of $200 and a minimum order of $500.